Frequently Asked Questions
General Questions
Q1: What is a digital product?
A digital product is an item delivered electronically without any physical shipment. It includes software subscriptions, online services, cloud storage, licenses, and digital downloads.
Q2: Why should I buy digital products from shop.dghnp.com? [Digital Growth Hub Pvt Ltd]
We offer 100% genuine digital products at affordable prices with instant delivery, lifetime customer support, and secured transactions.
Q3: Is it safe to purchase digital products online?
Yes, we ensure all transactions are secured. Your product credentials remain confidential, and our support team assists you at every step.
Q4: Can I use my digital product on multiple devices?
Yes, most products like Canva Pro, Adobe, and Google Storage support multiple devices depending on product type.
Q5: Can I transfer my license to another account?
In most cases, licenses are tied to a specific account. For any changes, contact our support team.
Product Delivery & Shipping
Q1: How will I receive my purchased product?
You will receive your product details via email or WhatsApp within a few minutes to a few hours after payment confirmation.
Q2: How fast is delivery after payment?
Generally, most products are delivered within 5 minutes to 2 hours depending on the product type.
Q3: Do you offer physical delivery?
No. All our products are delivered digitally via email, WhatsApp, or directly to your account.
Payment & Billing
Q1: What payment methods are accepted?
We accept multiple payment options including:
Esewa
Khalti
IME Pay
Connect IPS
Bank Transfer
paypal, Debit/Credit Card
Q2: Will I receive an invoice?
Yes. We provide invoice or payment confirmation upon request for every successful transaction.
Q3: Is there any refund policy?
Due to the nature of digital products, refunds are not generally offered after successful delivery. However, if any product is not delivered or non-functional, full support or replacement is provided.
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